Corporate Policies

Shipping and Handling Charges

TruWell shipping charges are based on your order total prior to tax (if applicable) as noted below:

All shipments will be sent via UPS ground and delivered to our customers with in 30 days of the order date. For shipments sent to Alaska, Hawaii or Internationally, please contact our ordering process center at 1-866-TRUWELL (878-9355) for additional charges and delivery details. If TruWell product is shipped out of the United States that was originally shipped to a customer in the United States, TruWell will not assume responsibility for custom duty charges or regulations for countries outside the United States. For International customers, TruWell will not assume responsibility for custom duty charges or regulations for that country.

There are no additional shipping charges for items on back-order, which ship subsequent to your initial shipment.

Refused or undeliverable shipments will be subject to 20% restocking fee.

Payment Methods

TruWell accepts MasterCard, Visa, American Express, Discover, checks and money orders. We will accept the mentioned methods of payment via telephone, fax, mail or online.

To order by mail or fax:

1. Click "Quick Order" on the navigation bar on the home page.
   
   
2. Fill out the order form page completely with the number of products you would like to order.
   
   
3. Before printing the order form, please verify the shipping and handling charges along with the sales tax (if applicable) which will automatically be calculated for you.
   
   
4. If you choose to fax your order form please verify your credit card number and expiration date has been included on the form before faxing to 214-637-7717 (This is a secure phone line and your order forms will only be seen by TruWell authorized personnel).
   
   
5. If you choose to order by mail, please include your order form with credit card information or include payment in the form of a money order or check for the full amount including shipping and handling and sales tax (if applicable) and make payable to TruWell Health and Wellness Products and mail to the following:

Please make sure your shipping address is complete. Also, please include your email address and phone number so that our customer service representative can keep you informed of your order status. Orders with incorrect amounts, failure to include shipping and handling charges and/or applicable sales tax will not be processed.

Pricing Policy

TruWell reserves the right to change prices at any time without notice. All of the TruWell products are guaranteed against defects for 30 days from the date of shipment of merchandise, except as expressly stated below.

TruWell Return Policy

If a product you order arrives damaged or defective we will exchange it at no cost. If you are not satisfied with a product, you may return the unused portion to us within 30 days from the date of shipment and we will refund the cost of the product ordered minus the shipping and handling charges.

Before returning any products, you must first contact our Customer Service department within the 30-day period from when the product was shipped for a Return Authorization Number. Send your request via email to customerservice@truwell.net or call our Customer Service number toll free at 866-878-9355 during the hours of 8:30AM to 6PM Central Standard Time, Monday through Friday. Our offices will be closed on weekends and all national holidays.

Return Procedures

1. When you contact TruWell via email or by phone for your RA # you will also be given the correct return address to ship back your product.
   
   
2. Please include the original packing slip with the unused portion of the product.
   
   
3. Please write the RA # on the return shipping label and on the outside of the box. Also, include your daytime phone number and email address somewhere in the box, preferably on the original packing slip you received from TruWell.
   
   
4. The RA number must appear on the shipping label. Returns will not be accepted without an RA number. The RA number is good for one item only and must match the product authorized for return.
   
   
5. Return shipping must be prepaid and must be sent via Express Mail, UPS, Federal Express, or any other delivery service which will provide you with a tracking number to confirm receipt of the merchandise returned.
   
   
6. All returned merchandise must be received within 14 days of the issuance of the RA #. Returned merchandise that arrives after the 14 day period could result complete forfeiture of a refund.
   
   
7. Any item that was originally purchased from other sources other than TruWell Health & Wellness Products, i.e. Health Food Stores, must be returned directly to that party for return authorization.

Order Tracking

If you require additional shipping status information please contact us at customerservice@truwell.net or at toll free 1-866-878-9355 from 8:30 AM to 6:00 PM CST.

Online Security

We would like our customers to know that they can feel safe shopping online at truwell.net. We use industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information before it travels over the Internet during the order and checkout process. TruWell also guarantees that your online transaction will be secure, and that your credit information will be protected.

If you still choose not to use your credit card on the Internet you may call our order-processing department at 1-866-TRUWELL (878-9355) to take your order over the telephone.

Privacy Policy

Our goal at TruWell is to provide you, our customer, products that will benefit you. We use information from our interactions with you and other customers to help us achieve that goal. We respect and recognize that your privacy is a priority. We have implemented procedures and policies intended to ensure that your personal information is handled in a secure and safe manner.

Information We Collect

Whenever you purchase from our website or from our catalogs we obtain from you the information we need to complete your transaction. This information may include your name, address, telephone number and e-mail address. If you make a payment using a credit card, debit card or check, it will also include your account number. We will also obtain information concerning the specific products you purchase from us.

Using the Information We Collect

We use the information we collect from you for the following:

1. Completing your transactions
   
   
2. Sending our catalogs and other offers through the mail
   
   
3. Contacting you about the status of your orders
   
   
4. Identifying your product so that you can be informed of new products that might be of interest to you
   
   
5. Notifying you of product recalls
   
   
6. Improving our product offering, customer service, and overall shopping experience

Information We Share

We provide information to responsible outside companies we vigilantly select so they can let you know about their products or services we think might be of interest to you. We give our customers the option regarding the use of the information we collect. If you prefer that we not share information about you with any of the companies outside of TruWell that we have authorized to send you promotional information about their products or services then you may write to us at:

TruWell Health & Wellness Products
Attn: Customer Relations
Po Box 540608
Dallas, TX 75354-0608

Protecting Your Information

We protect against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs. We also inform all our employees about their responsibility to protect our customers' privacy and give them clear procedures for adhering to our own business standards and confidentiality policies. We also limit the information we provide to outside companies to only the information we consider appropriate for them to carry out their responsibilities to offer you products and services we think might be of interest to you. We require that the information provided be used only for the specifically authorized purpose and that its confidentiality be maintained.

Cookies

Cookies are small pieces of information stored by your web browser on your computer's hard drive. Cookies allow us to recognize your computer when you arrive at our site by associating the I.D. numbers in the cookie with other information you have provided us, which is stored on our secured database.

Cookies enable us to provide certain features and also allow us to understand how you clicked to our site and what pages you click on during the navigation of our site. Knowing whom you are and how you prefer to shop allows us to personalize your shopping experience and expedite your checkout process. We do not use the cookie to track your activity on sites other than those operated by TruWell.

Accepting cookies through your web browser is your choice. You can still shop and purchase from truwell.net even if you set your browser to disable cookies. If you choose not to accept cookies, we will not be able to provide you with a personalized shopping experience.

Comprehensive Information

We collect non-personal information about how users navigate through our web site. We aggregate this statistical information in order to improve our site and we may share this information with our affiliates or other outside companies.

Children

TruWell does not sell products for purchase by children. We do sell children's products for purchase by adults.

Links to Other Sites

While visiting truwell.net, you may link to web sites operated by our business partners or other third parties. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the TruWell privacy policy. We encourage you to read that policy before submitting any personal information.

TruWell Health & Wellness Products Security and Privacy Policies are subject to change.